Shipping Policy

Effective Date: Dec 15, 2024

Welcome to Kusum Tradelink - The Fashion House! We aim to provide a seamless shopping experience, including a reliable and transparent shipping process. Please review our shipping policy to understand how we handle orders and deliveries.

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1. Order Processing Time

- All orders are processed within 2 business days (excluding weekends and public holidays).

- During peak seasons or promotional sales, processing times may be extended by an additional 1-2 business days.

2. Shipping Options & Delivery Times

We currently offer the following shipping options:

- Standard Shipping: Delivery within 1-3 business days within Kathmandu Valley and 2-5 business days for other regions in Nepal (depending on location)

Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, strikes, or remote locations.

3. Shipping Charges

- Standard Shipping: NPR 100 for orders with delivery inside Kathmandu Valley. NPR 150+ for orders with delivery outside Kathmandu (may vary based on location).

4. Order Tracking

- Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and instructions on how to track your package.

5. Delivery Policy

- You will receive a call from our delivery partners before attempt to deliver.

- If you are unavailable at the time of delivery, the courier will attempt to deliver again or contact you for further instructions.

- If the package is returned to us due to incorrect or incomplete address information provided by the customer, additional shipping charges may apply.

6. International Shipping

At the moment, we only ship within Nepal. We look forward to expanding our shipping options in the future to serve international customers.

7. Lost or Damaged Packages

- Kusum Tradelink is not responsible for packages lost or damaged during transit. However, we will assist in filing a claim with the courier service.

- If you receive your order in a damaged condition, please contact us within 48 hours of delivery with photos and details of the issue.

8. Shipping Restrictions

- If we are not able to ship to your address due to unforeseen circumstances, we will intimate you via a call, email or SMS.

- Certain remote areas may have limited delivery service. We will notify you if your location falls under this category.

9. Contact Us

If you have any questions or concerns regarding your shipment, please feel free to contact us:

- Phone: +977-9810201187

- Email: [email protected]

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Thank you for choosing Kusum Tradelink. We appreciate your business and look forward to serving you!